If someone even tries to break into your car, our Advisors* can work with law enforcement to help get your vehicle back subject to connectivity.

• Theft Alarm Notification* keeps you in the loop if your car alarm is triggered.
• In case of theft, OnStar Advisors is subject to specific conditions to assist law enforcement in locating your vehicle and remotely slowing it down when suitable.
• With Remote Ignition Block^TM2, OnStar can prevent the thief* from restarting your vehicle remotely. 
  

Any stolen vehicle assistance services that may be included with the services are subject to connectivity and are solely intended to provide assistance in notifying you by working with the authorities to potentially aid in vehicle recovery. These Services do not prevent vehicle or vehicle content theft or protect against damage or loss. We are not responsible for any losses or other harm you may incur in connection with vehicle theft.

The Services are only available in places where we have retained a Wireless Service Provider for Service in that area and only if the Wireless Service Provider has technical compatibility with the Connected Device, coverage, network capacity, and reception when and where the Service is needed. Services that use location information about your Vehicle only work if GPS satellite signals are unobstructed, available in that place and compatible with your Vehicle systems. The Services may not work if:

• equipment on your Vehicle is not properly installed;
• You have not maintained the equipment or your Vehicle in good working order;
  
• You do not comply with all applicable laws;
• You try to add, connect or modify any equipment or software in your Vehicle (such as plugging devices into the Vehicle electrical system or diagnostic port); 
  
• Your Vehicle is not compatible with the Services, or the wireless service and technology provided by our Wireless Service Providers (this wireless service and technology is subject to change); or 
•  Other problems arise that we cannot control that interfere with the delivery or quality of the Services, such as hills, tall buildings, tunnels, weather, electrical system design and architecture of your Vehicle, damage to important parts of your Vehicle in an accident, or wireless phone network congestion or jamming.

Once an OnStar Member with an active Protect trial or Protect plan is involved in an Stolen Vehicle Incident and shares a police report number indicating that his/her vehicle has been stolen:

1. OnStar Advisor will contact the law enforcement authorities to share the police report number and request confirmation that the vehicle is officially treated as stolen. OnStar cannot proceed with the case until the case report number is confirmed by law enforcement.
   
2. Once law enforcement confirms that the vehicle is treated as stolen and confirms the case report number, OnStar will share the vehicle location (subject to the connectivity conditions outlined above) with law enforcement to ensure your safety. OnStar cannot and will not share vehicle location without explicit approval from the authorities. OnStar will be able to locate only based on the connectivity to the vehicle.

Only once law enforcement confirms to an OnStar Advisor that the vehicle is stolen, working only on their instruction, our OnStar Advisor will assist their team to:

1. Execute “remote ignition block” by sending a signal to prevent the stolen vehicle from starting the next time someone attempts to start the vehicle.
2. The OnStar Advisor will update law enforcement authorities on the status of vehicle location for the following 48 hours.
3. The law enforcement authorities can contact the OnStar Advisor to request information any time 24/7.

As a special condition, upon the law enforcement authorities request, an OnStar Advisor can execute “stolen vehicle slowdown”:

1. First, the OnStar Advisor will confirm that the vehicle is in sight of Law Enforcement and reconfirm location and vehicle information.
   
2. If required, the OnStar Advisor can activate flashing lights, the law enforcement authorities to reconfirm that vehicle is in sight of Law Enforcement.
   
3. The law enforcement authorities to confirm the lights are flashed and conditions are safe.
4. The OnStar Advisor will then execute “stolen vehicle slowdown” and communicate the result with the law enforcement authorities.

Once the vehicle has been recovered, the law enforcement authorities or the car owner can contact OnStar to restore normal ignition remotely.

Enhance your vehicle's security with added layers of protection, making vehicle theft a challenging feat.