Stay protected from unexpected events with OnStar. In case of a crash, medical emergency*, or urgent assistance, we are here to support you. Roadside Assistance* comes to your aid if you're stranded, run out of fuel, have a flat tire, or need a tow.  
Rest assured, our trained Advisors* swiftly assess and prioritize calls, dispatch the appropriate response, and remain with you until help arrives.

How It Works: During an emergency, simply press the SOS button, and our specially trained Advisors* will promptly locate you and dispatch the necessary help through the appropriate channels and service providers.

Here’s how you can notify the law enforcement authorities of emergency incidents:

Description of the emergency:

• What has happened,
• Injuries (e.g. number of wounded people
• Additional information: crash severity likelihood (high or low based), airbag status, multiple impacts (if applicable), direction of impact and rolled-over status (if applicable)

Location:

Will be given by naming area, place, street name or intersection and heading. Other relevant visible location cues may also be provided. Geographical Coordinates (Lat/Long) shall be provided if requested by the law enforcement authorities.

Additional available information:

• Vehicle data contains make, model, color, Vehicle Identification Number (VIN), registration number (if available), model year, and propulsion (e.g. electric vehicle) type.
• If requested, pretensioner status, front occupancy indicator, etc.

An OnStar advisor to request for the law enforcement authorities dispatcher ID and/or extension number so that in the event the call is disconnected an OnStar Advisor can swiftly reconnect with the same dispatcher. The OnStar advisor will then conference the law enforcement dispatcher into the vehicle.

During an active emergency event, the OnStar Advisor may activate additional vehicle functions such as unlocking the doors, sounding the horn or flashing the lights to provide assistance in locating the vehicle and immediately access the vehicle.

Benefit: Enjoy a 24/7 priority connection, ensuring our dedicated Advisors are there for you, no matter the circumstances.